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FAQ

How do I request an early check-in or late check-out?
Check -in time is 2 pm, and check-out 12 pm.
Unfortunately we cannot guarantee earlier check-in as it is upon availability. In case if you want to secure your room from earlier morning, please book for one day earlier. We are happy to offer you late check-out when available. To request late check-out until 18:00 please speak with Reception about availability and price.

Can I modify/cancel a reservation?
Yes, you can. However please check your reservation confirmation email about cancellation/modification policy. In case of any question please contact us on info@fm7hotel.com.

How do I reserve for a group?
You are a company or in the travel industry:
If you need to book a work meeting, a training seminar, a motivational trip, a convention, an annual meeting or accommodation for a group of employees, please contact our Reservations team at rsvp@fm7hotel.com or by phoning +62 2155911777.

Am I charged directly when I provide my credit card number or will I pay at the hotel?
Your credit card number is used to guarantee the reservation of your room for the night. You will not be charged and you will pay at the hotel for your stay, except if stated otherwise in the rate description and sales conditions.

What is the cost for extra bed?
A roll-a way bed cost IDR 325.000 including breakfast and airport shuttle for one person when book on www.fm7hotel.com. However is not applicable in Superior room.

Can my children stay in the room for free?
At FM7 children from 0-5 years stay free on existing parents bed. If you require separate bed for your child there will be additional fee.
Children age 6-12 years stay on existing parents bed will be charged for breakfast and airport shuttle.

Do your hotels offer courtesy airport transportation?
Yes, FM7 Resort Hotel offers complimentary shuttle service from/to the airport we will wait for you with your name card. Just please send us email with your flight details and reservation number to info@fm7hotel.com 24 hours prior your arrival. We don’t want you to wait for our shuttle therefore we have to know when you are coming.
In case of any difficulties with finding us on the airport please keep this number: +628118815055 of our concierge. You can call us, text us or WhatsApp and we will come to pick you up as soon as possible.

Does the FM7 Resort Hotel have an Internet access?
Yes, all rooms have WiFi access and also in all public areas you can use internet.
Free WiFi (for normal browsing and email) and Premium High-Speed Broadband (for browsing, email, downloading and streaming).

Is there a place for me to store my luggage if I arrive before my check-in time or check out early?
Yes. You may store your luggage. Please inform our reception for your request.

Do you provide laundry service at FM7 Resort Hotel
Yes, we provide laundry service at FM7 Resort Hotel and additional charge applied.

Do you provide safety deposit box?
Yes, safety deposit box is available in each room.